WEBSITE PRIVACY POLICY

We take your data very seriously, even before you are a tenant.

This privacy policy describes how ABBEY HOUSE LLC collects, uses, and protects any information about you. We generally gather this data in one or more of the following ways:

You provide information to us directly, such as filling out an online form or sending us a message via our website.

Your computer or mobile device automatically sends us information through your Internet browser, such as your computer’s IP address or other technical information such as which web browser you are using and so on.

Our website keeps track of how you use our website or our services, such as which pages you visit, how frequently you visit, and so forth.

ABBEY HOUSE LLC may change this policy at any time by updating this page. This policy was last updated on 9/5/2021.

In terms of your use of this website, ABBEY HOUSE LLC, acts in the capacity of Data Controller.

Our Commitment to Data Privacy

We know that maintaining and protecting private data is paramount, and a large part of our everyday focus. We are fully committed to protecting any data that is provided to us, including, but not limited to, personally identifiable information.

To operate efficiently for our prospects and tenants, we need to gather data. This allows us to serve our clients effectively. However, we only gather information that we feel is necessary to provide our services effectively or, to improve the experience of our prospects and tenants.

We operate under the principles of ‘data minimization’ wherever possible, and only ask for the minimum amount of information required for us to provide our services effectively. We only retain and maintain data that we feel is necessary.

We aspire to be compliant with applicable data protection regulations, and whenever possible, to go above and beyond these standards to ensure the safest possible experience for those we engage with.

What We Mean by ‘Personal Data’

In this privacy policy, we will use the terms ‘data,’ ‘personal data,’ and ‘information’ interchangeably. All three terms refer to any information that allows us to identify you personally, and any information you choose to provide to us that fits that description. Examples of this include your name, email address, phone number, etc. We will always seek to gain your explicit consent to providing this information before we collect it from you, however this may not be the only legal basis on which we collect the data.

Other information we collect, such as your computer’s IP address or the general geographical location you are surfing from do not allow us to identify you directly, but we still consider this data under the umbrella of personal data when it comes to protecting your privacy and is treated as such.

How We Share Data

We only share data with those we absolutely need to, operating on a strict ‘need to know’ basis for all personal data that we work with. We only disclose personally identifying information to people and organizations who have agreed, in writing, not to disclose it with others. Some of these people/organizations may be located outside of your home country. By using our website and services, you consent to the transfer of such information to them. The only people/organizations (data processors) that have been granted access to personal data are:

Employees of ABBEY HOUSE LLC including but not limited to staff that provide sales, marketing, or support services, as well as internal administration.
Our web hosting technology suppliers who provide the physical server infrastructure that our website(s) operate on. We ensure that our server resides physically in the USA and that no customer data is transferred to data centers outside of the USA by the host.
Third-party contractors assisting ABBEY HOUSE LLC with website development and marketing.

We hold additional Data Privacy Agreements with these companies as an additional layer of accountability to help ensure your data is secure.

We will not rent, trade, or sell your personally identifying information to anyone.

In the case that we ever were to engage in any onward transfers of your data with a third-party data processor for a purpose other than which it was originally collected or authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

ABBEY HOUSE LLC may be required to disclose the personal data of an individual in the event of a lawful request by public authorities, including but not limited to meeting national security or law enforcement requirements.

How Your Data Is Protected

We protect your data in several ways:

Access control: We strictly limit access to personal data. Access is controlled by individual user accounts.
Data encryption: The website is secured with Secure Socket Layer (SSL) encryption, which means that all traffic to and from the website is encrypted. Our administrative access is also encrypted, and password protected.
Dedicated security software: We have multiple layers of security software at both the server level and the website level to protect our website from malicious attacks. This software is responsible for limiting login attempts to our site and blocking potentially malicious attempts to access personal data.
Internal IT security: We provide multiple layers of security for our internal IT to prevent the theft, corruption, and misuse of personal data, including but not limited to firewalls, encryption, and strict user access. Our staff is trained to handle all data as expected and any leniency is not tolerated.

Data Retention

We retain your personally identifiable information for as long as you maintain an account with us as a client or as otherwise necessary to provide you with our services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we determine we no longer need to hold and maintain your personal data for the purposes described, we will delete it from our systems.

Users Under 18 Years of Age

We do not knowingly collect personal data online from individuals who are under the age of 18 without parental consent. If you become aware that an individual under 18 years of age has provided us with personal information without parental consent, please contact us. If we become aware that an individual under the age of 18 has provided us with personal data without parental consent, we will take steps to remove the data as permitted by law.

Access to Your Personal Data

If you have directly provided personal information to us (such as completing an online form, or by contacting us directly over the phone or email), you have several rights over the personally identifiable information that we hold:

You have the right to obtain from us confirmation about whether any such data is being held.
You have the right to require that we provide you with whatever data we are holding/processing about you, including the right for that data to be transferred to another data controller.
Even if you have consented to us processing your personal data, you have the right to withdraw that permission at any time.
You have the right to require us to rectify any incomplete or incorrect information held about you.
You have the right to require us to erase the data held about you (the ‘right to be forgotten’).

In the situation where we collect personal data automatically (such as from your internet browser or via internet cookies or other similar technologies):

You have the right to object to the legal basis upon which we are collecting this data, and we have an obligation to consider and respond to that objection.

You have the right to request the prevention of further processing of your data while your objection is considered.

You have the right to make a complaint to the relevant data protection authority.

Links to Other Websites

Occasionally, at our discretion, we may include or offer third-party products or services on our site. We may also mention third-party websites and entities in our content (such as our blog). These third-party websites will have separate and independent privacy policies. We have no responsibility or liability for the content or activities of these sites.

Types of Personal Data We May Collect, and How We Collect It

Website Forms (Contact, Support Requests, Registrations, Blog Comments, etc.)

We have various forms on the website that enable you to contact us, request support, inquire about products/services, and other offerings. We ask for several pieces of personal information, such as your name, email address, and other contact details. For obvious reasons, this information is required for us to respond to your request.

Depending on the nature of the form, we may ask for other information that will further help us serve you (such as asking what services you are interested in, how you heard about us, etc.)

Technical Data

Our system will log a record of your visit in our server logs when you visit our website. Typically, this record will include the IP address associated with your device and the internet browser and version of that browser you are using.

Keeping server logs is a very common practice. These logs are used to monitor the technical resources and activity on the server that hosts the website, as well as to detect and attempt to prevent fraudulent activity such as Distributed Denial of Service attacks. This data is sometimes used to diagnose technical issues and identify patterns of behavior, for instance, identifying repeated malicious attempts to log into the website or access a file.

We also note IP addresses when forms are submitted to detect malicious and fraudulent activity and attempt to prevent spam submissions.

IP addresses do not allow us to identify you personally, and in many cases, your IP address will routinely change as it is dynamically allocated by your internet service provider. We do not use our server access logs to determine an identifiable individual. We do not consider the IP address data we collect in our server logs within the scope of personally identifiable information, and do not seek your consent to collect it.

Third Party or Publicly Available Data

We may obtain certain data about you from third-party sources to improve our services and customize our website and marketing experiences for you. We may combine this data with the data you provide us to enhance your experience and improve our services.

Online and Offline Communication

When you communicate with us to inquire about our products and services, or otherwise utilize our products and services, we may collect personally identifiable information to communicate with you about our services. This information includes, but is not limited to, your name, email address, and phone number.

Storage of Personal Data

ABBEY HOUSE LLC and our associated services and systems are stored in the United States. If you are located outside of the United States, please be aware that the personally identifiable information we gather and process will be stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen.

By using our services and/or submitting your personal data to us, you agree to the transfer, storage, and/or processing of this data in the United States.

Your California Privacy Rights (U.S. Only)

Under Section 1798.83 of the California Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of Personal Data the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such data during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at abbeyhousellc@gmail.com with “Request for California Privacy information” on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.

What We Do with the Data We Gather

As afore mentioned, we use the data we collect to improve our services and user experience. We also collect and maintain personally identifiable information from our tenants (and prospective tenants) to deliver a personalized level of service. We may also utilize this data for sales, marketing, and advertising purposes. The processing of this data is necessary to achieve the legitimate interests of the organization, and relates to the legitimate interests of our business, provided that the interests and/or fundamental rights of the subject of the data do not override our own.

We may ask for your consent to contact you by telephone, SMS, postal mail, and/or email about offers, products, promotions, developments, or other services which we think may be of interest to you and for other marketing purposes.

We are adamant about never sending spam, and our marketing emails, which may include our newsletter, service highlights, communication updates and other bulk correspondence includes an opt-out or unsubscribe option we deemed relevant. Correspondence directly addressing our tenants and prospects and those we do business with (such as support, sales, and other direct forms of correspondence) won’t include this.

You may withdraw your consent at any time by contacting us at abbeyhousellc@gmail.com, provided that we are not required by applicable law or professional standards to retain such information.

If you have any questions or concerns about the data we hold about you, you may contact us at abbeyhousellc@gmail.com or via our contact us page.